Privacy Policy

Action Septic Service (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://getactionseptic.com or use our septic system services.

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please do not access the website or use our services.

Information We Collect

Information You Provide to Us

We may collect personal information that you voluntarily provide when you:

Request a quote or schedule a service appointment
Contact us via phone, email, or our website contact form
Communicate with our service technicians or customer support team

This information may include:

Name
Phone number
Email address
Service address and billing address
Property details relevant to septic services
Payment information (processed securely through third-party payment processors)
Any additional information you choose to provide in your communications with us

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

IP address
Browser type and version
Operating system
Pages visited and time spent on those pages
Referring website addresses
General geographic location based on IP address

This information is collected through cookies, web beacons, and similar tracking technologies.

How We Use Your Information

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

We use the information we collect to:

Provide, maintain, and improve our septic services
Process and complete service requests and transactions
Communicate with you about appointments, services, and inquiries
Send service reminders and follow-up communications related to completed work
Respond to your questions, comments, and requests
Analyze website usage to improve user experience and site functionality
Protect against fraudulent, unauthorized, or illegal activity
Comply with legal obligations and enforce our terms of service

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We may share information with trusted third-party vendors who assist us in operating our business, such as payment processors, scheduling software providers, and website hosting services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, including court orders, subpoenas, or government regulations.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Protection of Rights: We may disclose information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather information about how visitors use our site.

Types of cookies we may use:

Essential Cookies: Necessary for the website to function properly
Analytics Cookies: Help us understand how visitors interact with our website
Functional Cookies: Remember your preferences and settings

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain features on our website.

Third-Party Links

Our website may contain links to third-party websites, services, or resources that are not operated by us. We have no control over the content, privacy policies, or practices of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records may be retained for extended periods to support warranty claims, maintenance history, and regulatory compliance.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

The right to access the personal information we hold about you
The right to request correction of inaccurate information
The right to request deletion of your personal information (subject to certain exceptions)
The right to opt out of certain data processing activities

To exercise any of these rights, please contact us using the information provided below. We will respond to your request in accordance with applicable laws.

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion, and the right to opt out of the sale of personal information. As stated above, we do not sell your personal information.

Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Action Septic Service

Address: 29674 Township Road 30, Warsaw, OH 43844

Phone: (877) 474-1297

Email: [email protected]

Website: https://getactionseptic.com